Our Policies

Welcome to Vault Stock Ltd! These Terms of Service (“Terms”) govern your use of our website and your purchases from us. By using our website or placing an order, you agree to these Terms.

1. About Us

Vault Stock Ltd
Registered in England & Wales
Company No: 16473029
Registered Office: 28 New Road, Norton, Doncaster, DN6 9HW
Trading Address: Owston Hall, Owston, Doncaster, DN5 0LP
Email: sales@vaultstock.co.uk

2. Use of Our Website

• You agree not to misuse our website or engage in any activity that disrupts its operation.
• All content on our site, including images, logos, and product designs, belongs to Vault Stock Ltd or our licensors and is protected by copyright and other intellectual property laws.

3. Products & Orders

• Product descriptions and images on our website are provided in good faith. Slight variations in colour, design, or materials may occur, particularly for customised items.
• Prices are shown in GBP. Vault Stock Ltd is not currently VAT-registered, so VAT is not charged on our products.
• We reserve the right to refuse or cancel orders at our discretion, including due to pricing errors or stock unavailability.

4. Customised & Personalised Products

• Customised, personalised, or bespoke items cannot be returned or refunded unless faulty or not as described, in line with the Consumer Contracts Regulations 2013 exceptions.
• We recommend carefully reviewing your customisation details before placing your order.

5. Shipping & Delivery

• We offer free standard UK shipping (approx. 4 working days) and collection from our Doncaster premises by appointment.
• Shipping times are estimates and may be affected by supplier delays, especially for customised or bulk orders.
• Expedited shipping is available upon request and may incur additional charges.

See our Shipping Policy for full details.

6. Returns & Refunds

• Non-customised items may be returned within 14 days under the Consumer Contracts Regulations 2013, provided they are unused and in original condition.
• You’re responsible for return postage unless the item is faulty.
• Faulty items (including customised products) may be eligible for a repair, replacement, or refund in line with your rights under the Consumer Rights Act 2015.

See our Refunds & Returns Policy for full details.

7. Issues with Your Order

If you have any issues with your order once delivered, please contact us as soon as possible via our Contact Us page or email sales@vaultstock.co.uk.

8. Limitation of Liability

• We are not liable for losses resulting from circumstances beyond our reasonable control, including delays caused by third-party suppliers or couriers.
• Nothing in these Terms limits your rights under consumer law or our liability for fraud, personal injury, or death caused by our negligence.

9. Privacy & Data

Your personal data is handled in accordance with our Privacy Policy. We only use your information to process orders, communicate with you, and improve our services.

10. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

11. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with the date of the latest update.

Thank you for shopping with Vault Stock Ltd!

Vault Stock Ltd – Returns & Cancellation Policy
Effective for online, distance, and off-premises purchases

At Vault Stock Ltd, we’re committed to ensuring our customers are satisfied with their orders. We comply fully with UK consumer protection law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Please read our policy below carefully, especially where it relates to personalised or made-to-order goods.

1. Customised & Personalised Items

Under UK consumer law, goods that are made to the consumer’s specification or are clearly personalised are exempt from the standard 14-day cancellation rights.

This means that we do not accept returns or exchanges for customised or personalised products unless they are faulty or not as described. This includes, but is not limited to:

• Printed or embroidered clothing

• Personalised mugs or accessories

• Bespoke branded merchandise

If such an item is received in a faulty or damaged condition, please notify us as soon as possible — see Section 2 below.

2. Faulty or Damaged Goods

If your item is faulty, damaged in transit, or not as described, you have the right to a repair, replacement, or refund under the Consumer Rights Act 2015.

We may request:

• A clear description of the fault

• Photographic evidence

We accept returns for defective items only. We do not offer exchanges.

3. Cancelling Your Order – Non-Customised Items Only

If you purchased a non-customised item, you have the legal right to cancel your order within 14 calendar days of receiving the goods.

To cancel, please contact us using the details in Section 5. Once cancellation is confirmed, you must return the item within 14 days. Items must be:

• Unused

• In original condition

• In original packaging

You are responsible for return postage unless the item is faulty. Refunds will be processed within 14 days of us receiving the returned goods.

4. Items Ineligible for Return

We cannot accept returns or cancellations for the following:

• Goods made to your specification or clearly personalised

• Items that have been worn, used, or damaged by the customer

• Any product returned outside of the specified cancellation or return window

5. How to Contact Us

To report a fault, cancel an order, or raise a query, please contact our team:

📩 Email: sales@vaultstock.co.uk
🌐 Contact Form: vaultstock.co.uk/contact-us

Summary of Your Rights

• Personalised items – no cancellation rights unless faulty

• Non-personalised items – 14-day cancellation right under Consumer Contracts Regulations

• All items – covered for faults under Consumer Rights Act 2015

At Vault Stock Ltd, we believe great products shouldn’t cost the earth. Sustainability sits at the heart of how we operate, from the materials we choose to the partners we work with.

Sustainable Materials & Products

• We’re committed to using eco-friendly materials wherever possible. Our products often feature Fairtrade cotton, recycled polyester, and other sustainable alternatives. We avoid single-use plastics and harmful dyes in all our fabrics and processes.

Responsible Partnerships

• Most of our suppliers hold recognised sustainability certifications such as GOTS, OEKO-TEX, and Fairtrade. We prioritise local sourcing in and around the Doncaster area to keep our supply chain short and reduce our carbon footprint. For products like workwear that require sourcing from further afield, we bulk order to minimise transport emissions.

Local Production & Reduced Waste

• Much of our production is carried out in-house, allowing us to maintain quality control and reduce waste. For products we cannot produce ourselves, we work with local suppliers wherever possible. All our packaging is recycled or recyclable—and we frequently reuse materials from our own incoming shipments to avoid unnecessary waste.

Eco-Conscious Packaging

• We exclusively use recyclable packaging, ensuring that every order leaves our premises with minimal environmental impact.

Quality & Longevity

• Sustainability also means creating products built to last. From durable workwear to personalised gifts, our items are designed with longevity in mind. We use eco-friendly decoration methods such as water-based DTF (Direct to Film) and sublimation printing, ensuring vibrant, long-lasting results.
• In addition, we’re proud to use compostable DTF film supplies wherever possible, reducing plastic waste and supporting a circular economy.

Community & Education

• We’re dedicated to educating our customers about sustainable choices and regularly share information to promote more environmentally conscious purchasing.

Our Ongoing Journey

• While we’re proud of the steps we’ve taken, we know sustainability is an ongoing journey. We’re always reviewing our practices and exploring new ways to minimise our environmental impact. Although we haven’t yet set formal targets like net-zero dates, we remain committed to continuous improvement and welcome opportunities to enhance our sustainability efforts further.

Together, we believe we can make a positive difference—one product at a time.